Bicycles are large items. Once dispatched, if the return is not due to quality issues, the customer will need to bear the relevant shipping costs. Please place your order carefully.

2. It is recommended to keep the cardboard boxes and other packaging for 7 days. If you need to return the goods, please pack them according to the original packaging. For the packing method and steps, you can contact customer service for reference with pictures or videos. If the vehicle frame is scratched or the accessories are damaged due to not packing and returning the goods, the cost will be borne by the returning party.

3. Meet the basic conditions for 7-day no-reason return and exchange: The returned goods must not have been unpacked, not ridden, not tried, and not used, and must not affect secondary sales. Accessories, invoice gifts, and other items should be mailed back together with the goods. Please contact customer service in advance for confirmation.

4. The installation of bicycles will leave installation marks. Repeated installation will cause irreversible wear of the crank/pedal screws. Due to the special nature of SHIMANO(Shimano) and SRAM(Speed Link) gear sets, they only support unpacking inspection. If you test ride them, it will affect their secondary sales. Therefore, if you install the pedals, seat tubes, front wheels, etc. privately, there may be installation marks. That is, 7-day no-reason return and exchange are not supported.

5. Due to the limitations of e-commerce platforms and the particularity of the bicycle category, we conduct strict inspections on each bicycle before it leaves the factory. If there are any issues with individual parts of the entire vehicle, such as poor debugging or missing parts, we kindly ask for your understanding. Please contact our online customer service and we will arrange for a technician to come to your place for inspection as soon as possible, and make adjustments or replace the parts.

6. Before returning the goods, please contact the online customer service first, inform them of the tracking number and the name of the Courier company for the return, and provide a photo of the entire packed vehicle. Only after confirming the exact amount of the Courier fee is correct will the goods be sent out.

When returning or exchanging goods due to quality issues, please contact the online customer service. The platform will arrange for a Courier to pick up the item at your door.

8. Non-customized models (without modified frame, without customized standards, and without DIY color combinations) are supported for 7 days without reason. Please contact customer service in advance for communication

Please keep the original packaging. For custom-made products, they will not be returned or exchanged unless there are quality issues and will enjoy normal after-sales service.

Bicycles are large items. Once dispatched, if the return is not due to quality issues, the customer will need to bear the relevant shipping costs. Please place your order carefully.

2. It is recommended to keep the cardboard boxes and other packaging for 7 days. If you need to return the goods, please pack them according to the original packaging. For the packing method and steps, you can contact customer service for reference with pictures or videos. If the vehicle frame is scratched or the accessories are damaged due to not packing and returning the goods, the cost will be borne by the returning party.

3. Meet the basic conditions for 7-day no-reason return and exchange: The returned goods must not have been unpacked, not ridden, not tried, and not used, and must not affect secondary sales. Accessories, invoice gifts, and other items should be mailed back together with the goods. Please contact customer service in advance for confirmation.

4. The installation of bicycles will leave installation marks. Repeated installation will cause irreversible wear of the crank/pedal screws. Due to the special nature of SHIMANO(Shimano) and SRAM(Speed Link) gear sets, they only support unpacking inspection. If you test ride them, it will affect their secondary sales. Therefore, if you install the pedals, seat tubes, front wheels, etc. privately, there may be installation marks. That is, 7-day no-reason return and exchange are not supported.

5. Due to the limitations of e-commerce platforms and the particularity of the bicycle category, we conduct strict inspections on each bicycle before it leaves the factory. If there are any issues with individual parts of the entire vehicle, such as poor debugging or missing parts, we kindly ask for your understanding. Please contact our online customer service and we will arrange for a technician to come to your place for inspection as soon as possible, and make adjustments or replace the parts.

6. Before returning the goods, please contact the online customer service first, inform them of the tracking number and the name of the Courier company for the return, and provide a photo of the entire packed vehicle. Only after confirming the exact amount of the Courier fee is correct will the goods be sent out.

When returning or exchanging goods due to quality issues, please contact the online customer service. The platform will arrange for a Courier to pick up the item at your door.

8. Non-customized models (without modified frame, without customized standards, and without DIY color combinations) are supported for 7 days without reason. Please contact customer service in advance for communication

Please keep the original packaging. For custom-made products, they will not be returned or exchanged unless there are quality issues and will enjoy normal after-sales service.